Troubleshooting in app purchase errors
Several things could go wrong with in-app purchases. Here are the most common errors and what you can do to resolve them. Also, of course, you can always reach out via the in-app support feature.
I just paid for Premium but I can't access
On rare occasions, this can happen if the purchase succeeded, but the receipts did not reach our servers. To resolve this:
1: Open the in-app purchase screen
2: Scroll down to the bottom and press "restore purchases".
This should sync purchases with our servers. If you run into any issues, please reach out at firstname.lastname@example.org
I changed my Apple ID and now I can't access premium
If you are still having trouble, don't hesitate to reach out at email@example.com. I try to respond within a day.