Troubleshooting in app purchase errors

There are few things that could go wrong with in app purchases. Here are the most common errors and what you can do to resolve them. Also, of course you can always reach out via the in app support feature. 

I just paid for Premium but I can't access 

On rare occasions, this can happen if the purchase succeeded, but the receipts did not reach our servers. To resolve this:

1: Open the in app purchase screen
2: Scroll all the way down and press restore purchases. 

This should sync purchases with our servers. If you run into any issues, please reach out at feedback@repcountapp.com

I changed my Apple ID and now I can't access premium

This is were most in app purchase errors happen. The reason is that the in app purchase is tied to your apple id. When switching ID:s apple sees you as a new customerand there receipt isn't valid. If this is the case you need to switch back to your old apple ID and then restore your purchases. 

If you are still having trouble, don't hesitate to reach out at feedback@repcountapp.com. I try to respond within a day. 

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