I keep getting error messages on sync. What is wrong?

We know it's frustrating when your workouts won't sync. The good news? Your workout data is safely stored on your device. Once we get sync working again, everything will be there waiting to upload - nothing will be lost.

Here are the most common sync issues and how to fix them:

No Internet Connection

What's happening: Your device isn't connected to Wi-Fi or cellular data, so RepCount can't reach our servers.

How to fix it:

• Check that Wi-Fi is enabled in Settings
• Verify you're connected to a Wi-Fi network
• If using cellular data, make sure it's enabled in Settings → Cellular

Once you reconnect, RepCount will handle the syncing for you.

Cellular Data Disabled for RepCount

What's happening: iOS is blocking RepCount from using cellular data.

How to fix it:

1. Open the Settings app
2. Tap Apps
3. Scroll down to RepCount
4. Toggle "Mobile Data" to ON

Alternatively, you can connect to Wi-Fi and your data will sync automatically.

Cannot Reach Servers

What's happening: A VPN or network firewall is preventing RepCount from connecting to our servers.

How to fix it:

• If you're using a VPN, try temporarily disabling it to see if sync works
• If you're on a work, school, or public network, their firewall might be blocking the connection - try switching to a different network or use cellular data instead
• If neither works, cellular data should get you syncing again

Connection Timeout

What's happening: Your internet connection is too slow or unstable for RepCount to connect.

How to fix it:

• Move closer to your Wi-Fi router if you're far away
• Try restarting your Wi-Fi router (unplug it, wait 10 seconds, plug it back in)
• Disable Wi-Fi and re-enable it on your device
• If Wi-Fi continues to be unstable, switch to cellular data

Once your connection improves, RepCount will handle the syncing for you.

Secure Connection Failed

What's happening: RepCount can't establish a secure connection to our servers. This usually happens when your device's date/time settings are incorrect.

How to fix it:

1. Open Settings → General → Date & Time
2. Turn on "Set Automatically"
3. Restart your device

If you're using a VPN or have security software installed, try disabling it temporarily to see if that resolves the issue.

Still Having Trouble?

Don't worry - we're here to help! Tap the "Contact Support" button in the error message, and our team will work with you to get your data syncing. We typically respond within 24 hours.

Remember: Your workout data is safe on your device and will sync once we resolve the connection issue.

Troubleshooting Sync Issues